Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the terms outlined below.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
  
• All original packaging, tags, and accessories must be included
  
• The return request must be made within 5 days of delivery
  
• Proof of purchase (such as order confirmation or receipt) must be provided
  

We reserve the right to refuse returns that do not meet these conditions.

Certain items are not eligible for return, including:

• Perishable goods
  
• Personal care or hygiene products
  
• Opened or used items
  
• Gift cards or digital products
  
• Clearance or final sale items (if marked as non-returnable)
  

To initiate a return:

1. Contact our support team with your order details
   
2. Wait for return approval and instructions
   
3. Securely package the item and send it to the provided return address
   

Returns sent without prior approval may not be accepted.

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
  
• We recommend using a trackable shipping method, as we are not responsible for lost returns
  

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
  
• Provide clear photos and order details
  

We will arrange a replacement, exchange, or full refund at no additional cost.

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
  
• Processing times may vary depending on your payment provider
  
• Original shipping fees are non-refundable unless the return is due to our error

We offer exchanges for eligible items. If you need a different size, color, or replacement:

• Follow the return process and specify the exchange request
  
• Exchanges are subject to product availability

If you have not received your refund:

• Check your bank or payment account
  
• Contact your payment provider, as processing times may vary
  
• If the issue persists, contact our support team

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: